At Fremont Watches, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below:
Return Eligibility
- Timeframe: You may return items within 30 days of the purchase date.
- Condition: Items must be unworn, in their original packaging, and include all accessories, manuals, and documentation.
Return Process
- Contact Us: To initiate a return, please contact our customer service team at [your email] or [your phone number] to request a return authorization.
- Shipping: Once authorized, securely package the item and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
- Tracking: We recommend using a trackable shipping method to ensure your return is received.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange an item for a different model or size, please follow the same return process and specify the desired item in your communication with us.
Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. This will be clearly stated on the product page.
Customer Support
If you have any questions about our refund/return policy or need assistance, please don’t hesitate to reach out to our customer service team. We’re here to help!
Thank you for shopping with Fremont Watches!